Summary: We are migrating our IT support ticketing system from FreshService to Zoho Desk.

• Action Required: Starting at 11AM EST today, all new tickets must be submitted through the new Zoho Desk portal. The old FreshService URL will be deactivated. 

• Your active tickets will be backed up and migrated to FreshService if needed.

New Portal Access:

• New URL: https://support.afgdistribution.com/portal/en/home

• Sign Up: Use your business Gmail account. The process for submitting tickets remains similar.

Key Features of Zoho Desk:

1. Knowledge Base: Search for articles and solutions before submitting a ticket.

2. Status Board: Check this page for real-time updates on major system-wide incidents (e.g., Warehouse down, Netsuite outage, website issues).

How to Submit a Ticket

Select 'New Ticket' at the top:

• AFG Tech Support: 

  • Google Workspace / Microsoft Office / Mac Support / Microsoft Support

  • Printers & Computers

  • Other general IT issues

  • Issues formerly going to BlueRidge Technologies

• Netsuite, including its appendages such as Celigo, RFSmart or ShipHawk: Use the "NetSuite Form."

• Websites (B2B Wholesale on Adobe, BigCommerce, Retail Shopify etc.): Use "Websites"