Impact: High

Date Started: September 2nd 2025




Last Updated: September 16th, 2025

Impact: High

Services: Shopify, Celigo

Customer Impact: Pulsar Retail B2C Customers waiting for Tracking #'s on orders they have placed. It is not affecting all orders, but around 50% of orders placed are not receiving tracking.

RESOLUTION: We determined that there are too many flows which are running at a single time, and this causes timeouts or collisions within Netsuite's API via Celigo. We validated this by ensuring only the Fulfillment return of tracking data going back to Shopify was running solo, and through in a very large amount of records. The fulfillments worked without any errors. We noted live, when other flows are running within such as Gift Guru's 2 hour inventory sync flow which is very large, the same data set results in time out errors.  

All outstanding Fulfillments are resolved.  IT has setup a workaround which repushes all orders for the previous day back into Shopify in bulk, and scheduled it accordingly such that no other flows are running. This should keep things running smoothly going forward.