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By default, all return labels are created using the same service as the original shipment. For example, if a user ships with UPS Ground, then a return label will use UPS Ground. Return labels can be printed and/or emailed to the customer. Return labels will need to be created from within the ‘Shipments’ tab and will need to correspond with the original shipment. ShipHawk does not support return labels for shipments that were not originally created within ShipHawk. However there is a workaround that will be presented within this manual. This manual will consist of three sections: Creating Returns From Proposed Shipments, Creating Returns From Shipments, and Creating Stand Alone Returns.

Requirements

1. ShipHawk Account
2. Printnode - Software to device service
3. Correct ShipHawk permissions - Shipping Clerk

Creating Returns From Proposed Shipments

1. After clicking on an order number and being located within the Proposed Shipping screen locate the ‘Include a return label’ checkbox towards the bottom of the shipment.

1. If you have multiple shipments within an order use the shipment / carrier service that best applies to the return label. For example if you want the return label to use UPS Ground then select the shipment that will use the same service.
2. If none of the shipments carrier service apply to the return label please reference the ‘Creating Stand Alone Returns’ section of this manual.

2. Click the ‘Include a return label’ checkbox.

1. FYI - This will only generate a printed return label that can be included within the shipment itself. If you are wanting to email the return label please reference ‘Creating Returns From Shipments’.
   

3. The return label will be printed once you have clicked ‘Ship’. 
   

Creating Returns From Shipments

1. From within the ‘Shipments’ tab locate the specific order or shipment number using the ‘Search Shipments’ search bar.

1. FYI - Orders that have been canceled are not eligible to create a return.

2. Click on the shipment number.
   
3. You will now be located on the shipment dashboard. If printing a return label click on the ‘Print Return Labels’ on the right side of the screen. Select one of the three options.

1. Print Using ZPL - Will print from thermal printer.
2. Print Using PDF - Will print from laserjet printer
3. Open PDF - Allows you to view and download PDF copy.
   

4. If emailing a return label click on ‘Email Docs’ on the right side of the screen.
   
5. Confirm ‘Recipients’s Email’ is correct and add any BBC addresses that apply.
   
6. Click within the ‘Return Labels’ checkbox.
   
7. Click Send Email.
   

Creating Stand Alone Returns
This section assumes all stand alone returns will be sent through email.

1. Locate the ‘Shipments’ tab and click on the drop down arrow.
   
2. Select ‘Create New Shipment’
   
3. Select the pencil icon to the right of the Origin City or Zip. 
   
4. Type the warehouse code within the ‘Lookup Address’ search bar. Select an option from the dropdown list.

1. Make sure the Origin address corresponds to that customer's department. For example if they are a WHSE customer you will need to select either WHSE 1 or WHSE 2 warehouse as the origin address. 
    

5. Click Ok.
6. Select the pencil icon to the right of the Destination City or Zip.
   
7. Type the name of the customer in the search bar. Select an option from the dropdown list. If you prefer you can type information in manually.
   
8. Within the ‘What’s being shipped?’ section enter the following information. Or if you prefer you can add items in the ‘Shipment Line Items’ section of this page. This will allow Smart Packing to make the decision for you.

1. Packing Type - Parcel
2. Length, Width, Height - Estimated dimensions of the box.
3. Weight - Estimated weight of box
4. Value - Cost of items
5. Dangerous Goods Details -  Locate hazmat information on the product page within the ShipHawk product catalog. Enter all that applies.

1. NOTE: This applies only to hazmat items and all other ‘Dangerous Goods Categories’ can be ignored. For the following ‘Dangerous Goods Categories’ information should be communicated to the carrier through labels & documentation. 

9. Within the ‘Reference Numbers’ section enter any references that apply. If you would like to create a custom reference select ‘Other’ and enter a ‘Reference Label’ and ‘Reference Value’.
   
10. Within Carrier & Service select ‘Choose on the rating step’
11. Click Next.
12. On the next screen select the carrier and service you would like to apply to the return label.
13. Click ‘Continue’
14. On the next screen click ‘Next’
15. On the summary page confirm information is correct. Click ‘Finish’
16. Go to the ‘Shipments’.
17. From within the ‘Shipments’ tab locate the specific order or shipment number using the ‘Search Shipments’ search bar.

1. FYI - Orders that have been canceled are not eligible to create a return.

18. Click on the shipment number.
    
19. Click on ‘Email Docs’ on the right side of the screen.
    
20. Confirm ‘Recipients’s Email’ is correct and add any BBC addresses that apply.
    
21. Click within the ‘Return Labels’ checkbox.
    
22. Click Send Email.