Overview

This tutorial covers the processes and procedures for managing and verifying UL-listed products.

Requirements

Product Management Team

Product Development will be responsible for ensuring all branded and non-branded products brought in will be vetted for UL certified components. They will be responsible for:

• Asking Vendor if parts, such as plugs, batteries, etc are UL certified.  
• Samples received from vendors should be thoroughly checked for any UL mark prior to approving the item for distribution. 
• If a component has a UL mark on it, Product Team will need to verify the authenticity of this mark by checking it against the UL certificate listing at: https://iq.ulprospector.com/info/ 
  Examples of what to look for are below in “UL Markings:  What To Look For On An Item” and “Verifying a UL item’s authenticity”

For all electronic devices -- When coding new products into Netsuite, Product Specialists will select the “UL Verify New” check box in the item’s Product Info tab (or include on batch import). This will alert the Verify New team to check the final product again. 

Purchasing: Verify New Dept

The Verify New team will be responsible for performing a final check on all new items during the Verify New process, including both branded and non-branded products. During the Verify process, employees will need to:

• Inspect packaging, plugs, bricks and other components for UL mark. 
• If a component has a UL mark on it, Product Team will need to verify the authenticity of this mark by checking it against the UL certificate listing at: https://iq.ulprospector.com/info/ 
  See “Verifying a UL item’s authenticity” below.

UL Markings:  What To Look For On An Item

Below is an example of a UL marked item.  It includes the UL logo + the Listed Number specific to that item.  For this product, the listed number is E330709

Verifying a UL item’s authenticity  (Verify New Dept)

1. Go to the following weblink:   https://iq.ulprospector.com/info/ 
2. Enter the product’s listed number enter the search function & submit. 
   The product’s listing page will appear:
   
3. Verification:

1. If only a part of the unit is UL certified, Verify New should check that the packaging is free of UL trademark.  The entire unit needs to be certified for the mark to be applied to packaging.
2. If the website does not show it as a certified product, then the product should not be allowed for sale:

1. Inventory should physically  isolated & house in a designated location within the Receiving area of the warehouse
2. In NetSuite, inventory should be transferred to the “UL Verification” bin (Location = Unavailable)
3. Immediately contact David Roach & Product Management.  They will contact the manufacturer & request the proper documentation.  

3. If we are unable to obtain documentation from the manufacturer, we would then be required to contact UL regarding the unit in question.

4. All documents & certificates MUST be attached to the item’s page in NS:

1. On the item page, go to “Product Info” tab > Documents & Certification” > “UL Certification” field
2. Saved in NetSuite’s File Cabinet > “UL Certificates” folder 

5. Once cleared for sale, Verify New dept will update the item page’s Product Info tab as follows:

1. For Branded Products

1. Uncheck the “UL Verify New” box
2. Check the “UL Check” box  
   (this step is crucial in ensuring continued verification by the Receiving Dept on future shipments)

2. For Non-Branded Products

1. Uncheck the “UL Verify New” box
2. Check the “UL Check - Non-Branded” box
   (this step is crucial in ensuring continued annual verification by the Inventory Dept)

Warehouse Operations

Once an item has been verified and no UL mark is discovered on packaging or components, the Receiving Dept. will now be responsible for checking all branded electronic devices going forward (Pulsar, Seshgear, Grindhouse, and Herbal Chef).  These items will have been marked in the Verify New process using the “UL Check” box in the item’s Product Info tab, and upon receipt an automated email is sent to the Receiving Supervisor team.  

Note:  The inspection & supervisor approval should be performed PRIOR to bin putaway.

Receiving Inspection Process

1. Inspect packaging for UL trademark.  If the shipment is in multiple boxes, the receiver will need to check each box to ensure our branded items are free of the UL mark.
2. Receiving Supervisors should verify or assist in inspection:

1. If the item(s) do have a UL mark:  Hold product & immediately contact Kenny, David, or Joel for review.
2. If the item(s) do NOT have a UL mark:  

1. Open the Item Receipt record
2. Click Edit button
3. Selecti your name from the "UL Check - Supervisor Approval" dropdown
4. Click Save

UL Check - Current Inventory

AFG will periodically inspect all branded and non-branded products currently in inventory.  This will be done to ensure continued compliance is maintained for manufacturers sourcing UL parts for their products.  All products will be inspected and verified to be free from any UL markings.  If a product bears a UL marking, the UL Prospector website will be used to verify its authenticity.  This verification process will be performed by the Inventory Control Dept (or other staff at management’s request) as follows:

• Branded Products  (marked “UL Check”) - current inventory will be checked & verified on a bi-annual basis (twice per year).  If more than one case is currently in inventory, a minimum of two cases must be inspected and all product verified.
• Non-Branded Products  (marked “UL Check - Non-Branded”) - current inventory will be checked & verified on an annual basis (currently scheduled in September).  If more than one case is currently in inventory, a minimum of two cases must be inspected and all product verified.
• Any products found to be in violation should be:

• All product should be pulled from the warehouse shelves IMMEDIATELY
• Product physically isolated in the designated holding area (see Receiving)
• NS inventory transferred to “Unavailable” : “UL Verification” bin
• Immediately notify Kenny Gutch & David Roach via emai